Shipping Policy
ExpressPrints365
Last Updated: October 21, 2026
This Shipping Policy explains how orders are produced, shipped, and delivered. Please read it together with our Terms of Use and Refund and Returns Policy.
1. We Ship Nationwide
We ship within the United States. We are based in Indianapolis, Indiana and we are online only. We do not offer a walk in pickup location unless we confirm a specific pickup arrangement with you in writing for your order.
2. Production Time Comes First, Then Shipping
Every custom order has two separate stages.
First, production. Second, shipping.
Production turnaround is counted in business days, Monday through Friday, excluding holidays. Production begins after payment is received in full, we have all content and artwork needed, and you have approved your proof, where a proof is included.
Shipping time begins after production is complete and the carrier has your package. Shipping time is not included in the production turnaround shown on product pages.
Example. A product with 1 to 3 business days production, approved on Monday, will normally complete production within 1 to 3 business days after Monday, and then ship. Carrier transit time is added after that.
3. Standard Turnaround
Standard production is generally 1 to 3 business days for most print products. Some products take longer, including door hangers and brochures at 3 to 5 business days, and promotional items and some specialty products at 5 to 7 business days. The turnaround for your product is shown on its product page and at the time of order.
Design time is separate from production time. Design and proofing generally take 1 to 3 business days, and branding projects generally take 3 to 5 business days, depending on content and revisions.
4. Rush Orders
Rush service is available only where it is shown for a product. To qualify for next business day or rush production, your order, payment, content, and proof approval must all be completed by the cutoff shown on the product page. Our standard cutoff is 12 PM Eastern.
An approval at exactly 12:00 PM counts as on time. An approval at 12:01 PM starts the next business day window. Rush fees, where charged, are non refundable once rush production has begun.
5. Carriers and Methods
We ship using carriers such as FedEx and UPS. The carrier, method, and shipping charge for your order are shown at checkout or on your invoice. Available methods and rates depend on the product, size, weight, and destination.
Current checkout examples include FedEx Overnight and UPS Ground for larger items. Rates shown at the time of your order are the rates that apply to your order. We may use an equivalent carrier or method of equal or greater speed if needed to complete delivery.
6. Shipping Addresses
You are responsible for providing a complete and correct shipping address at checkout, including apartment, suite, or unit numbers where needed. Please check the address carefully before placing your order.
If an address is incorrect or incomplete and the carrier returns or delays the package, added carrier charges and re shipping charges may apply, and delivery will be delayed. Custom products that must be reprinted because of an incorrect address provided by the customer are not covered as our error.
7. Tracking
When your order ships, we will send tracking information by email to the email address on your order. Please check that email, including spam and promotions folders, for your tracking notice.
Tracking may take time to show movement after the carrier receives the package. A tracking label being created does not mean production is delayed. It means the shipment is in the carrier handoff process.
8. Delivery Estimates
Delivery dates given by us or by a carrier are estimates, not guarantees. Actual delivery depends on the carrier, destination, weather, carrier volume, and events outside our control.
We are not responsible for delays caused by shipping carriers, weather, natural disasters, acts of God, government actions, labor disputes, customs delays, carrier errors after handoff, or other circumstances beyond our control. See our Refund and Returns Policy for how order issues are handled.
9. Damaged, Wrong, or Missing Shipments
If your order arrives damaged, incorrect, or with a printing or production error that was our responsibility, contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the product and packaging if applicable. Email info@expressprints365.com.
If a package is marked delivered by the carrier but you have not received it, please first check with neighbors, building staff, and the carrier. If it still cannot be located, contact us by email and we will help you review the carrier record. We cannot guarantee replacement for packages the carrier confirms as delivered to the correct address provided on the order, but we will work with you to find a fair resolution.
10. Split Shipments and Split Orders
Some orders, including orders with multiple products or products made at different production locations, may ship in separate packages and may arrive on different days. If you purchased a split order option, the parts of your order will ship as described for that option.
11. Digital and Website Deliveries
Design files, digital artwork, and website projects are delivered electronically by email, download link, or website handoff, as stated for that service. No shipping charge applies to purely digital delivery unless stated at the time of order. Download links for final files may expire after about 7 days, so please download and save your files promptly.
12. Contact Us About Shipping
ExpressPrints365 LLC
info@expressprints365.com
(573) 500-0095, call or text, Monday through Friday, 9 AM to 7 PM Eastern
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